
Customer Service Representative
2 days ago
Customer Service Representative
Job Description:The customer-centric role of a Call Center Representative is vital in delivering exceptional service to a global customer base.
As the primary point of contact, you will be responsible for handling inquiries and resolving issues that may arise.
Key responsibilities include managing and resolving issues by communicating with drivers and fleets, enforcing high service standards, confirming ride completion and applying changes as needed, maintaining detailed records of interactions to ensure consistency and follow-up, and developing and maintaining good working relationships with suppliers, operations teams, sales, and external stakeholders.
Required Skills and Qualifications:- Experience working in the tourism and travel sector, preferably in ground transportation.
- Minimum 2 years of experience in customer support or a similar environment.
- Strong operational and analytical skills.
- Excellent English verbal and written communication skills.
- Proficiency in Microsoft Office Suite.
- Able to work a full-time schedule of 24/7 and 6 days a week.
- Ability to prioritize and manage time effectively.
- Attention to detail and ability to work in a fast-paced environment.
We are an equal opportunities employer and welcome applications from diverse candidates.
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