First Line Technical Support Specialist

3 days ago


Mount Abu, Rajasthan, India beBeeMicrosoft Full time ₹ 15,00,000 - ₹ 30,00,000

Technical Support Specialist

Flynaut seeks a dedicated individual to provide first-line technical support for Microsoft services and desktop environments.

About the Role

  • Serve as the initial point of contact for IT support via phone or ticketing system.
  • Provide basic troubleshooting for Microsoft apps (Outlook, Teams, SharePoint, OneDrive).
  • Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
  • Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
  • Escalate complex issues to engineers while documenting troubleshooting steps.
  • Maintain accurate logs of issues and solutions in the ticketing system.
  • Provide end-user guidance on IT policies, best practices, and security awareness.

Key Skills & Qualifications

  • Basic knowledge of Microsoft applications (Outlook, Teams, OneDrive, SharePoint).
  • Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
  • Office admin portal, Exchange online, Teams, SharePoint, Azure.
  • Strong communication and problem-solving skills.
  • Ability to work in a team environment and provide excellent customer service.


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