Technical Support Specialist

2 weeks ago

Mount Abu, Rajasthan, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,02,50,000

**Technical Support Specialist - ServiceNow Expertise**

Elevate user experience and solve real-world problems as a Technical Support Specialist on our ServiceNow-driven ecosystem. This role involves platform-level troubleshooting, debugging, and collaboration with global teams to enhance product usability and performance.

**Key Responsibilities:**

Resolve technical issues, clarify unexpected behaviors, and respond with precision across web, chat, email, and calls.

Use logs, dev tools, and expertise to find answers and dive deep into the ServiceNow platform.

Collaborate with global teams to continuously enhance product usability and performance.

Bring clarity to complexity and share feedback that shapes future products, tools, and internal processes.

**Requirements:**

2+ years of experience with ServiceNow (Support, Implementation, or Development)

Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML

Basic grasp of OOP principles & SQL

Solid debugging chops – logs, root cause analysis, platform performance

Excellent communication – both spoken and written

Bachelor's degree in Computer Science or equivalent experience

**What You'll Get:**

Onboarding & Training: Start with an immersive office-based onboarding

Work Model: On-Site

In-person Interviews: We believe in meaningful face time

Flexibility: Be open to shifts – we're global, after all

Growth: Work with top-tier engineers and product teams

Culture: Empathy, curiosity, and collaboration are at our core

**Let's Grow Together

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