
Expert Collections Specialist
7 days ago
We are seeking an accomplished Management Trainee - Invoice to Cash (Collections) professional with extensive experience in Order to Cash processes and proficiency in SAP.
This role is ideal for individuals who thrive in dynamic environments, possess strong analytical and problem-solving skills, and have excellent communication and negotiation abilities.
The successful candidate will be responsible for developing and assessing collection strategies, generating and analyzing AR aging reports, and preparing documentation/reports for governance meetings with Key Accounts Managers.
A key responsibility of this role will be to manage bad debt write-offs, initiate refund requests for credit balances upon customer request, and create refund reports reconciling requests with payments received.
The ideal candidate will have hands-on experience in navigating complex collections and dispute scenarios, familiarity with industry regulations related to collections and dispute resolution, and in-depth knowledge of collections strategies and their integration within SAP systems.
In this role, you will have the opportunity to develop your skills and knowledge through delivering effective training programs, providing mentorship to foster professional growth and development within the team, and driving process improvement initiatives for enhanced operational efficiency.
Additionally, the selected candidate will champion continuous improvement efforts within the team, adhere to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), and demonstrate a proactive leadership approach.
Qualifications we seek in you include a Bachelor's degree in finance, accounting, or a related field, rich experience in collections, dispute resolution, and cash application, and excellent analytical and problem-solving skills.
Preferred qualifications include detail-oriented professionals with a focus on accuracy and continuous improvement, familiarity with industry regulations related to collections and dispute resolution, and in-depth knowledge of collections strategies and their integration within SAP systems.
Why join us? We offer the opportunity to work at the cutting edge of AI, automation, and digital innovation, drive change for global enterprises, accelerate your career, and thrive in a values-driven culture that promotes integrity, inclusion, and innovation.
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