
Collections Specialist
1 day ago
We are seeking an experienced Process Developer to join our team. As a Process Developer, you will be responsible for performing day-to-day collections and credit management operations while meeting established service levels.
Your primary responsibilities will include:
- Following up on past due invoices for assigned customer accounts
- Sending statements of account and email invoices copies
- Requesting back-up support and resolving disputes on accounts
- Working with finance stakeholders and customers to resolve outstanding invoice-related issues
You will also be responsible for coordinating and collaborating with various departments to get resolutions and communicating effectively with customers.
In addition, you will:
- Research partial payments, invalid deductions, unallocated cash, and open credit memos on customer accounts
- Perform account reconciliations to ensure payments and credit memos are applied correctly
- Deliver quality customer service by researching and responding to internal and external partner inquiries within agreed thresholds
- Participate in portfolio reviews and share updates on assigned portfolios to track progress on aged debt, disputes, unallocated cash, and credit memos
The ideal candidate will have:
- A bachelor's degree in commerce or equivalent
- Relevant prior work experience
- ERP experience of Microsoft AX, Oracle, Salesforce, SAP
- Experience with AR System of Engagement (SOE) such as Blackline, High Radius, Get Paid
- Proficiency in using MS office applications such as Word, Excel, PowerPoint
- Excellent written and verbal communication skills
- Ability to learn fast, absorb knowledge, and apply newly learned information
We offer a dynamic work environment that values respect and integrity, customer focus, and innovation. If you are a motivated and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply.
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