Operations Team Lead

6 days ago


Solapur, Maharashtra, India beBeeTeamLead Full time ₹ 12,00,000 - ₹ 20,00,000
Job Title: Team Lead-Operation

We are seeking an experienced and results-driven Team Lead to lead a team of customer service associates and drive them to achieve Key Performance Indicators (KPIs).

Your role will involve project execution, monitoring KPIs, and target compliance. You will oversee effective resource allocation to meet both productivity and quality metrics.

  • Leads a team of 15-20 customer service associates and motivates them to achieve the KRA Targets.
  • Responsible for the project execution, monitoring KPIs and Target compliance.
  • Maintains excellent knowledge of G-suite, particularly Google Sheets and Google Slides.
  • Documents issues as needed and ensures adherence to policy and procedures.

Key Skills and Qualifications:
  • Possesses strong leadership skills and experience in managing teams.
  • Proficient in G-suite applications.
  • Excellent analytical and problem-solving skills.
  • Able to work effectively under pressure.

Benefits:

This is an exceptional opportunity to take your career to the next level while making a meaningful impact on our organization's success.



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