Operational Team Lead

1 week ago


Solapur, Maharashtra, India beBeeLeadership Full time ₹ 85,00,000 - ₹ 90,00,000

We are currently seeking a highly skilled Team Lead to join our team.

Job Overview

The ideal candidate will possess strong leadership qualities, excellent communication skills and have experience in managing teams to achieve high levels of customer satisfaction.

Key Responsibilities

  • Customer Service, Customer Support and Customer Service Management skills
  • Experience in achieving and maintaining high levels of Customer Satisfaction
  • Excellent verbal and written Communication skills
  • Knowledge of Banking Revolut, Anti money laundering (AML), Money Laundering (ML) and KYC

Additional Responsibilities

  • Manage a team of agents to achieve daily targets
  • Ensure high levels of customer satisfaction and service quality
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs
  • Develop strategies to reduce shrinkage and attrition rates

Benefits

This role offers a competitive salary package and opportunities for career growth and development.



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