Diligent Client Onboarding Expert

3 days ago

Mysore, Karnataka, India beBeeBusinessOperations Full time ₹ 15,00,000 - ₹ 25,00,000

Job Overview: We are seeking a diligent Client Onboarding Specialist to ensure seamless client onboarding, coordinate with telecom operators, and monitor messaging traffic for operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestically and internationally.

Responsibilities:

  • Onboarding Management: Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a smooth customer experience.
  • Traffic Monitoring: Track monthly traffic targets received from stakeholders and break them into weekly and daily targets to monitor and achieve.
  • Telco Coordination: Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Reporting & Analytics: Publish daily performance reports of clients for review, routing deviations, and identify the reasons for traffic growth or dip.
  • Collaboration: Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Process Enhancement: Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
  • Documentation: Create and maintain detailed and accurate documentation of standard operating procedures for regular operations.

Requirements:

  • Bachelor's/Master's degree.
  • Hands-on experience/knowledge on CPaaS, A2P SMS, RCS with Routing.
  • Minimum 4+ years of experience in the job offered or in a related role.
  • Knowledge in SQL, advanced Excel, and PowerPoint presentation.
  • Customer Success & Business Operations experience.
  • Able to communicate both on a technical and non-technical level.
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities.
  • Possess excellent presentation skills and proficiency at making one-on-one and group presentations.
  • Good understanding of business numbers and sharp analytical and predicting trends skills.
  • Passionate and able to work in a fast-paced environment.
  • Process, ITIL-V4, and certification related to business operations is a plus.

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