
Operations Team Lead
2 days ago
We are seeking a highly driven and ambitious professional to lead multi-layered teams with a relentless focus on execution.
Key Responsibilities
1. Take complete ownership of project execution (including P&L).
2. Optimize existing projects by closely collaborating with the product team.
3. Handle general operations including daily execution, driving volume, tracking progress, highlighting flags, and daily reporting.
4. Analyze training needs and provide relevant training.
5. Regularly collect feedback and resolve any issues.
6. Monitor team performance to achieve key results areas (KRAs).
7. Mentor and motivate student workforce members, demonstrating strong people engagement skills.
8. Run pilot projects.
9. Suggest improvements in processes at every level in operations.
10. Set goals, KPIs, and targets for team members.
Requirements
- 2 years of experience managing an operations team.
Desirable Skills:
- Proven ability to drive tightly controlled operational metrics.
- Strong process orientation and business acumen.
- Good people management, team building, and program management skills.
- A strong inclination towards high-quality and impactful work in a dynamic environment.
- A higher-than-normal sense of ownership with a clear bias for action.
- Relevant educational qualifications.
- Excellent verbal and written communication skills (English and Hindi).
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