Operations Manager

1 day ago


Alwar, Rajasthan, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000

We are seeking a seasoned Operations Leader to oversee daily activities and drive business outcomes.

Key Responsibilities:
  • Lead cross-functional teams, including Onboarding, Marketing, and Training/Upskilling.
  • Develop and enforce Standard Operating Procedures (SOPs) for each stage of the hiring process.
  • Monitor key performance indicators (KPIs), identify bottlenecks, and implement process improvements.
  • Coordinate training operations, including curricula, trainer calendars, and candidate cohorts.
  • Ensure accurate documentation, compliance with data privacy regulations, and audit-ready records.
  • Promote collaboration between departments, such as HR, Finance, and Sales.
  • Advocate for CRM/ATS hygiene, automate routine tasks, and standardize reporting.
Requirements:
  • At least 5 years of experience in operations management within staffing, edtech, BPO, or services environments.
  • Proven track record of people management, program/project management, and data-driven decision-making.
  • Hands-on experience with CRM/ATS, Google Sheets/Excel, and collaboration tools like Slack, Zoom, and WhatsApp Business.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Familiarity with U.S. hiring terms, visas, and document workflows.
Preferred Skills:
  • Salesforce knowledge, report creation, dashboard setup, and automation.
  • e-Signature and document workflow expertise.
  • Process improvement frameworks like Lean/Six Sigma.

We measure success by Reduced Time-To-Onboard and First-Submission, Higher Submissions-To-Interview and Interview-To-Offer Conversion, Improved Show-Up and Join Rates, On-Time SOP Compliance, and NPS/CSAT Improvements from Candidates and Internal Stakeholders.


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