A Transformation Leader for Customer Service Excellence

2 days ago

Bengaluru, Karnataka, India beBeeExcellence Full time US$ 90,000 - US$ 1,20,000
Job Title: Process Excellence Manager

We are seeking an experienced Process Excellence Manager to lead our transformation efforts in customer service processes.

Job Description:

The Process Excellence Manager will play a crucial role in enhancing the efficiency and effectiveness of customer-related processes, from order management to returns and claims. This strategic position focuses on ensuring a seamless and high-quality customer service experience.

The successful candidate will be responsible for leading workstreams across design, deployment, and sustain phases for global S2C processes. They will also identify inefficiencies, gather business requirements, and conduct workshops to develop AS-IS & TO-BE process maps leveraging SAP S/4HANA capabilities.

This is a challenging opportunity for an experienced professional who can lead external consulting support within their workstream. They will regularly engage with fellow workstream leads for best practice sharing and integration into related processes or systems.

Key responsibilities include:

  • Workstream Ownership: Lead the S2C workstream across design, deployment, and sustain phases.
  • Process Analysis & Design: Identify inefficiencies, gather business requirements, and conduct workshops.
  • Solution Design & Requirement Analysis: Identify process gaps, document requirements, and translate them into functional designs.
  • Leadership and Strategic Planning: Lead external consulting support within your workstream.
  • Communication and Change Management: Communicate effectively with all levels of the organization to promote the transformation agenda.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Bachelor's/Master's degree in Business Administration, Commerce, Marketing, Sales, or a related field.
  • Minimum of 8 years experience in Order to Cash domain with special focus on Customer Service Process OR managing projects focused on business process excellence.
  • Experience in SAP S/4HANA SD (Sales & Distribution) as a Process expert is preferred.
  • Proficiency in Service to Customer processes like Spare parts sales, Returns, Inhouse repair, Intercompany & Cross Company, and Invoicing.
  • Exceptional leadership and strategic thinking skills.
  • Strong interpersonal and communication skills, capable of working with diverse teams and influencing leadership.
Benefits:

You will have the opportunity to work in a dynamic environment with a team of professionals who are passionate about delivering exceptional results.

Others:

ZEISS India has a strong presence in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care, and Sports & Cine Optics.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

If you are a motivated and experienced professional looking for a new challenge, please apply now

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