Customer Service Ambassador

2 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Customer Relations Specialist

Are you a skilled communicator looking to excel in customer service? This role involves providing exceptional customer experience, addressing support requests, and fostering strong relationships with customers.

Key Responsibilities:

  • Manage customer retention and satisfaction through proactive engagement
  • Address customer inquiries and resolve issues efficiently, ensuring high levels of customer satisfaction
  • Provide outstanding customer service through various channels, including phone, email, and social media
  • Maintain clear and effective communication with customers, leveraging active listening skills and empathy
  • Promote products and services to meet customer needs, identifying opportunities for growth and expansion

Required Skills and Qualifications:

  • Proven experience in customer-facing roles, with a focus on building strong relationships
  • Strong communication skills, both written and verbal, with the ability to adapt to different audiences and situations
  • Bachelor's degree in Business, Communications, or a related field, or equivalent experience
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Strong problem-solving skills and attention to detail, with a focus on delivering high-quality results

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork

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