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Customer Service Ambassador

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Are you looking for a career in customer service? We have an exciting opportunity for a Customer Service Trainee to join our team.

This role is ideal for recent graduates or those with 0-1 year of relevant experience who are eager to learn and grow.

In this position, you will provide first-level resolution and empathetic customer care through phone, email, and chat.

You will handle customer objections, build rapport, and ensure smooth resolutions.

Key responsibilities include:

  • Providing exceptional customer service
  • Handling customer complaints and resolving issues
  • Staying up-to-date on product knowledge and tools
  • Logging tickets and tracking cases
  • Documenting customer interactions and escalating complex issues when needed

To be successful in this role, you must have excellent verbal and written communication skills, strong customer handling and problem-solving abilities, and advanced knowledge of MS Office and computer systems.

We offer a comprehensive training program and opportunities for professional growth and development.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Eligibility Criteria

  • Recent graduate or 0-1 year of relevant experience
  • Excellent communication and problem-solving skills
  • Advanced knowledge of MS Office and computer systems
  • Willingness to work in rotational shifts, including night shifts and weekends