An ambassador of customer excellence

12 hours ago

Bengaluru, Karnataka, India beBeeCustomerServiceAmbassador Full time ₹ 4,00,000 - ₹ 6,50,000

Job Title: Customer Service Ambassador

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Job Description:

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We are seeking a skilled Customer Service Ambassador to provide exceptional support to clients and customers.

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The ideal candidate will have excellent communication skills, empathy, and patience when dealing with customers.

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They will be responsible for resolving customer queries, maintaining a positive image of the company, and ensuring customer satisfaction.

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Key responsibilities include:

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  • Providing high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.","
  • Taking ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.","
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Required Skills & Qualifications:

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The successful candidate will possess:

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  • Excellent communication skills (verbal and written)","
  • Empathy and patience when dealing with customers","
  • Understanding of CSAT and FCR (Customer Satisfaction Survey & First Call Resolution)","
  • Strong interpersonal skills and ability to work in a team","
  • Ability to multitask and prioritize in a fast-paced environment","
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Benefits:

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The selected candidate will enjoy:

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  • A competitive salary package","
  • Opportunities for growth and development","
  • A dynamic and supportive work environment","
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Others:

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Please note that previous experience in a customer service role is beneficial but not mandatory.

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Bachelor's degree/ If you are an undergraduate (10+2), 6 months of work experience is preferred.

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Flexible to work in US shifts.

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