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Digital Excellence Lead

1 week ago

Hyderabad, Telangana, India Genpact Full time
Transforming Businesses Globally\\\\\\\

As a Global Operations Strategist at Genpact, you'll play a key role in driving business transformation via technology, analytics, and Six Sigma principles. You'll lead large-scale and global Customer Service businesses, working closely with operations leadership, cross-functional teams, and senior leadership at both Genpact and client organizations.

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Key Responsibilities\\\\\\\
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  • Develop and implement transformation agendas, ensuring alignment with operations leadership and client expectations.\\\\\\\
  • Collaborate with delivery teams to identify and deliver AI projects, focusing on value creation and revenue assurance mechanisms.\\\\\\\
  • Build relationships with service line experts to develop solutions for long-term capability in Customer Service ecosystems.\\\\\\\
  • Promote operational excellence, governance, and transformation rigor, optimizing short-term improvement and long-term value creation.\\\\\\\
  • Hold self and organization accountable for delivering on Genpact client commitments.\\\\\\\
  • Lead agreed and prioritized transformation initiatives, collaborating with cross-functional teams.\\\\\\\
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Requirements\\\\\\\

We seek experienced professionals with:

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  • Strong background in digital transformation and process excellence in established organizations.\\\\\\\
  • Intellectual agility and curiosity to drive innovative approaches.\\\\\\\
  • Proven track record of managing delivery, operations, or teams, with experience in complex-matrixed environments.\\\\\\\
  • Proven abilities in operating with senior leaders, building strong internal networks, and delivering high-impact programs.\\\\\\\
  • Decisiveness and comfort in taking risks when working with ambiguity.\\\\\\\
  • Digitally savvy with high levels of consultative selling skills.\\\\\\\
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About Your Background\\\\\\\

We're looking for professionals with:

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  • Post graduation from top institutes.\\\\\\\
  • Relevant process excellence and digital transformation experience in Customer Service domain.\\\\\\\
  • Previous MBB experience in digital transformation, analytics, solution design, process excellence, or process consulting.\\\\\\\
  • Global exposure with consistent track record in delivery strategic projects.\\\\\\\
  • Excellent communication and influencing skills.\\\\\\\
  • Demonstrated competency in strategic thinking & leadership.\\\\\\\
  • Qualifications & demonstrated experience for leading 'Lean' projects or application of 6-Sigma methodologies.\\\\\\\
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What We Offer\\\\\\\

We offer a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We're an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.