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Digital Transformation Lead

1 week ago

Hyderabad, Telangana, India Google Full time
About the Role:
As a Digital Transformation Lead at Google, you will be part of a cutting-edge team that leverages AI to transform customer support for Ads customers. Your mission is to incubate, build, and scale AI solutions that modernize all aspects of customer support, elevate the customer experience, and empower support teams to deliver exceptional service.

The Digital Transformation team is at the forefront of innovation, working closely with partner teams to develop roadmaps and lead proof-of-concepts and scaled solutions. You will have the opportunity to work on complex problems, collaborating with global teams to create bespoke solutions that meet our customers' unique needs.

We are seeking an experienced professional who can transform how our Ads customers use self-service capabilities with AI and technology. If you have a passion for innovation, a talent for leadership, and a commitment to excellence, we encourage you to apply for this exciting role.

Your Key Responsibilities:
  • Transform how our Ads customers use self-service capabilities with AI and technology
  • Create an immersive self-service experience with AI that becomes the preferred channel for customers
  • Identify and evaluate Customer User Journeys to incubate with AI
  • Work with partner teams to develop a roadmap, and lead proof-of-concepts and scaled solutions
  • Lead a global team of Digital Transformation Consultants