Digital Transformation Lead

3 days ago


Hyderabad, Telangana, India Google Inc Full time
About Us

Google Inc is a technology company that aims to make the world a better place through its innovative products and services. We have a team of trusted advisors who support customers globally, providing them with bespoke solutions to their complex needs.

The Role

We are looking for an experienced professional to lead our Digital Transformation team in gTech Ads Customer Support. This individual will be responsible for transforming customer support using AI for our Ads customers, incubating, building, and scaling AI Solutions to modernize all aspects of customer support and elevate the customer experience.

Responsibilities
  1. Transform how our ads customers currently use our self-service capabilities with AI and technology.
  2. Create an immersive self-service experience with AI that becomes the preferred channel for customers.
  3. Identify and evaluate Customer User Journeys to incubate with AI.
  4. Work with partner teams to develop a roadmap and lead proof-of-concepts and scaled solutions.
  5. Lead a global team of Digital Transformation Consultants.


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