Executive Customer Service Professional

5 days ago

Vadodara, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 5,00,000
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to join our team in Vadodara. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional service to our clients based in the USA.

Our working hours are as follows:

  • Monday to Thursday (4 working days per week)

Full time: 6:30 PM to 5:30 AM IST

Part time: 6:30 PM to 9:30 PM IST

This role is vital to our company's success as it directly impacts customer retention and loyalty. Our Customer Service Representatives work on a variety of projects, collaborating with different teams to deliver top-notch service. Strong communication skills, problem-solving abilities, and a customer-centric approach are essential for succeeding in this role.

Key Responsibilities:

  1. Call customers to verify healthcare benefits via phone in a timely and professional manner.
  2. Resolve customer complaints and issues effectively to ensure customer satisfaction.
  3. Provide beneficial information leading to customer satisfaction.
  4. Document all interactions with customers accurately in the CRM system.
  5. Follow up with customers to ensure their issues are fully resolved.
  6. Identify and implement process improvements to enhance the customer experience.

Required Skills and Qualifications:

  • Ability to work from 6:30 PM to 5:30 AM IST Full time or 6:30 PM to 9:30 PM IST Part Time.
  • Reside in Vadodara.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work well in a team environment and collaborate with colleagues.
  • Good time management skills and ability to prioritize tasks effectively.
  • Basic computer skills and familiarity with CRM systems.
  • Empathy and patience when dealing with customer inquiries and complaints.
  • Ability to adapt to changing situations and handle high-pressure environments.
  • Attention to detail and accuracy in documenting customer interactions.

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