Customer Service Executive

2 days ago

Vadodara, India Gowrie Healthcare Pvt Ltd Full time

**Role: Customer Service Executive**

**Location: Chhani, Vadodara - Gujarat**

**Job Timing & Other info**:Monday to Friday and may have to come in on Saturday if required, to suit UK working timings, From **March to October **India timing is **1:00PM to 10:00 PM** this changes to **2:00 PM to 11:00 PM** in **September until March**.

**PRIMARY RESPONSIBILITIES**
- Attend to complaints in accordance with the company’s guidelines and policy
- Coordinate with various departments to resolve queries within a stipulated time frame
- Chase deliveries with the transport/courier companies and revert to the customer with ETAs.
- Trace missing parcels/goods and revert to the customer
- Handle queries from Wholesale accounts allocated and ensure all queries are dealt with promptly and correctly
- Inform customers of any expected delivery delays
- Handle irate customers and manage their expectation
- Coordinate with Courier services -to chase deliveries, collection and pending queries.
- Chase customers for in regard to discrepancy in Returns

**SECONDARY RESPONSIBILITIES**
- To proactively work towards reducing errors by addressing issues with the right dept
- To effectively work at reducing turnaround time and increasing customer satisfaction

Thanks,

Monika Bharti

Officer - Talent Acquisition | B&S Group

**Salary**: ₹18,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Fixed shift
- Monday to Friday
- UK shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have good typing test?
- Do you have good mailing process?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7226082843

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