ITSM Practice Manager – Change Enablement Specialist
4 weeks ago
About Hapag-Lloyd AG
We are seeking an experienced ITSM Practice Manager – Change Enablement to join our team. As a key member of our IT organization, you will be responsible for the strategic direction and implementation of our Change Enablement practice.
Key Responsibilities:
- Create and maintain the Change Enablement practice, ensuring alignment with business needs and ITIL best practices.
- Provide process guidance and training to internal and external stakeholders, ensuring compliance with established processes.
- Drive process standardization and continuous improvement, leveraging ITIL best practices and industry expertise.
- Establish and track key performance indicators (KPIs) for the Change Enablement practice, providing regular reports to management and IT delivery units.
- Collaborate with technical teams to refine and implement the Change Enablement practice, ensuring seamless integration with ITSM enablement platforms.
- Work closely with interfaces and technical teams to ensure effective service reviews and process KPIs.
- Contribute to the development and optimization of the Change Enablement practice, promoting innovative ITSM enablement technology strategies.
- Actively participate in ITSM projects at an operational and strategic level, driving continuous process improvement in Change Enablement.
Requirements:
- University degree in IT or relevant professional experience in the IT sector.
- Several years of experience in IT Service Management in an ITIL-driven corporate environment.
- At least 5 years of proven track record in Change enablement and/or Release & Deployment process design, implementation, enforcement, and continuous improvement.
- Good understanding of modern IT infrastructure and application architecture.
- ITIL certification (Foundation is a must, advanced levels are considered an advantage).
- Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred).
- Strong analytical skills and ability to communicate convincingly and confidently with technical and business stakeholders.
- Agile mindset and high level of quality awareness, with a passion for implementing complex service management projects in an agile environment.
Contact Information:
Please share your resume with us at career.hltc@hlag.com.
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