ITSM Practice Manager – Change Enablement Specialist

4 weeks ago


Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

About Hapag-Lloyd AG

We are seeking an experienced ITSM Practice Manager – Change Enablement to join our team. As a key member of our IT organization, you will be responsible for the strategic direction and implementation of our Change Enablement practice.

Key Responsibilities:

  • Create and maintain the Change Enablement practice, ensuring alignment with business needs and ITIL best practices.
  • Provide process guidance and training to internal and external stakeholders, ensuring compliance with established processes.
  • Drive process standardization and continuous improvement, leveraging ITIL best practices and industry expertise.
  • Establish and track key performance indicators (KPIs) for the Change Enablement practice, providing regular reports to management and IT delivery units.
  • Collaborate with technical teams to refine and implement the Change Enablement practice, ensuring seamless integration with ITSM enablement platforms.
  • Work closely with interfaces and technical teams to ensure effective service reviews and process KPIs.
  • Contribute to the development and optimization of the Change Enablement practice, promoting innovative ITSM enablement technology strategies.
  • Actively participate in ITSM projects at an operational and strategic level, driving continuous process improvement in Change Enablement.

Requirements:

  • University degree in IT or relevant professional experience in the IT sector.
  • Several years of experience in IT Service Management in an ITIL-driven corporate environment.
  • At least 5 years of proven track record in Change enablement and/or Release & Deployment process design, implementation, enforcement, and continuous improvement.
  • Good understanding of modern IT infrastructure and application architecture.
  • ITIL certification (Foundation is a must, advanced levels are considered an advantage).
  • Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred).
  • Strong analytical skills and ability to communicate convincingly and confidently with technical and business stakeholders.
  • Agile mindset and high level of quality awareness, with a passion for implementing complex service management projects in an agile environment.

Contact Information:

Please share your resume with us at career.hltc@hlag.com.


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