Incident Manager
1 day ago
Exp Range : 8-10 YEARS.
Job location : Chennai (either 1CH office or client office as per need).
Contract Duration : 6 months (Contractual Role).
Shift Timings : 12 PM - 9 PM.
Role : ITSM.
Billing : As per the market Standard.
Job description :
- Defining and supporting team to implement Infrastructure SLI/SLO.
- Creating the Operational flow design Including Incident management, problem management, Release management, change management, event management.
- Defining and implementing the Operational SLI/SLO.
- Support customer to integrate ticketing tools into Platform and implement the SLI/SLO.
- Preparing the Operational procedure document describes specific judgment criteria in conditional branching for each use case.
- Perform the Operation Evaluations (including evaluation plan) using defined SLI/SLO.
- Support team for Rehearsal of operations using the Production environment.
- Collaborate with multiple internal and customer stakeholder for readiness of service operations for production environment.
- Good hands-on experience in SLA, SLI, SLO at infrastructures and service operations.
- Good knowledge in ITIL framework of service delivery.
- Good hands-on experience in Incident management, problem management, Release management, change management, event management.
- Good understanding of AWS Cloud infrastructure and monitoring metrics.
- Good in leadership and technical skills.
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