Incident Manager

1 day ago


Chennai, Tamil Nadu, India BDart Technologies Private Limited Full time

Exp Range : 8-10 YEARS.

Job location : Chennai (either 1CH office or client office as per need).

Contract Duration : 6 months (Contractual Role).

Shift Timings : 12 PM - 9 PM.

Role : ITSM.

Billing : As per the market Standard.

Job description :

- Defining and supporting team to implement Infrastructure SLI/SLO.

- Creating the Operational flow design Including Incident management, problem management, Release management, change management, event management.


- Defining and implementing the Operational SLI/SLO.

- Support customer to integrate ticketing tools into Platform and implement the SLI/SLO.

- Preparing the Operational procedure document describes specific judgment criteria in conditional branching for each use case.

- Perform the Operation Evaluations (including evaluation plan) using defined SLI/SLO.

- Support team for Rehearsal of operations using the Production environment.

- Collaborate with multiple internal and customer stakeholder for readiness of service operations for production environment.

- Good hands-on experience in SLA, SLI, SLO at infrastructures and service operations.

- Good knowledge in ITIL framework of service delivery.

- Good hands-on experience in Incident management, problem management, Release management, change management, event management.

- Good understanding of AWS Cloud infrastructure and monitoring metrics.

- Good in leadership and technical skills.

(ref:hirist.tech)

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