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National Technical Specialist

1 month ago

Kolkata, West Bengal, India Danaher Full time

Unlock the Power of Chemistry with Danaher

At Danaher, we're dedicated to advancing and optimizing the laboratory to move science and healthcare forward. As a Technical Specialist for Chemistry Instruments, you'll be part of a team that's passionate about delivering exceptional service and support to our customers.

Key Responsibilities:

  • Drive training and critical issue resolution in the Chemistry modality, ensuring timely closure of escalations and maintaining 95% uptime of equipment.
  • Conduct on-site training and workshops to enhance field service engineer competency, and develop troubleshooting guides and repositories for critical issues.
  • Resolve hardware and software-related issues in coordination with field service engineers, regional sales managers, and IT teams.
  • Mentor regional technical specialists and track competency records for field engineers.
  • Set up and review Min-Max inventory for spare parts, and innovate new techniques to improve client delight.

Requirements:

  • B.E./B.Tech./M.Tech. or equivalent degree in a relevant field.
  • At least 5 years of work experience on Beckman chemistry instruments or 8 years of total work experience in the Chemistry Product line.
  • 2 or more years of team management and training experience.
  • Excellent analytical, facilitation, and communication skills.

About Danaher:

Danaher is committed to a diverse and inclusive culture where everyone feels they belong, and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.