National Technical Specialist
4 weeks ago
Unlock the Power of Chemistry Instrumentation
At Danaher, we're committed to advancing the field of chemistry instrumentation. As a Technical Specialist, you'll play a critical role in driving the success of our customers by providing expert support and training on our cutting-edge instruments.
Key Responsibilities:
- Drive training and critical issue resolution in the Chemistry modality, ensuring field engineers are equipped with the knowledge and skills needed to deliver exceptional service.
- Visit customers to address technical issues, gather feedback, and determine root causes.
- Resolve hardware and software-related issues in collaboration with field service engineers, regional sales managers, sales teams, applications, and IT.
- Develop and maintain troubleshooting guides and repositories for critical issues and resolutions.
- Mentor regional technical specialists on managing escalations and improving field engineer competency.
- Set up and review minimum-maximum inventory for spare parts.
Requirements:
- Bachelor's degree in a relevant field or equivalent experience.
- At least 5 years of work experience on Beckman chemistry instruments or 8 years of total work experience in the chemistry product line.
- 2 or more years of team management or training experience.
- Proven track record of managing field technical customer support for a large region or geography in India.
- Excellent analytical, facilitation, and communication skills.
About Danaher:
Danaher is a global leader in the life sciences and diagnostics industries, committed to advancing the power of science to improve human health. We're a diverse and inclusive company that values the unique perspectives and experiences of our associates. If you're passionate about making a difference in the world, join our team and discover the impact you can make.
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