National Technical Specialist

4 weeks ago


Kolkata, West Bengal, India Danaher Full time

Unlock the Power of Chemistry Instrumentation

At Danaher, we're committed to advancing the field of chemistry instrumentation. As a Technical Specialist, you'll play a critical role in driving the success of our customers by providing expert support and training on our cutting-edge instruments.

Key Responsibilities:

  • Drive training and critical issue resolution in the Chemistry modality, ensuring field engineers are equipped with the knowledge and skills needed to deliver exceptional service.
  • Visit customers to address technical issues, gather feedback, and determine root causes.
  • Resolve hardware and software-related issues in collaboration with field service engineers, regional sales managers, sales teams, applications, and IT.
  • Develop and maintain troubleshooting guides and repositories for critical issues and resolutions.
  • Mentor regional technical specialists on managing escalations and improving field engineer competency.
  • Set up and review minimum-maximum inventory for spare parts.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience.
  • At least 5 years of work experience on Beckman chemistry instruments or 8 years of total work experience in the chemistry product line.
  • 2 or more years of team management or training experience.
  • Proven track record of managing field technical customer support for a large region or geography in India.
  • Excellent analytical, facilitation, and communication skills.

About Danaher:

Danaher is a global leader in the life sciences and diagnostics industries, committed to advancing the power of science to improve human health. We're a diverse and inclusive company that values the unique perspectives and experiences of our associates. If you're passionate about making a difference in the world, join our team and discover the impact you can make.



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