Documentation Specialist

3 days ago

Kozhikode, Kerala, India beBeeContent Full time ₹ 15,63,150 - ₹ 23,89,750

As a Technical Content Specialist, you will create comprehensive content for cutting-edge cloud services and advanced software products.

The ideal candidate is a self-starter with strong collaborative skills who enjoys continuous learning and professional growth. They must excel in a fast-paced, highly technical working environment and have an interest in leading technical documentation projects.

  • Main Responsibilities:
  • Create high-quality, accurate, and easy-to-use technical content.
  • Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
  • Learn the customer experience through hands-on usage of our cloud networking products.
  • FOLLOW established style and process guidelines to provide consistency and completeness.
  • Lead technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.

Minimum Qualifications:

  • Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content.
  • 5+ years of experience producing technical content.
  • BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
  • Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
  • Ability to research complex technical concepts (independently and collaboratively).
  • Familiarity with XML authoring, content management, and courseware development tools.
  • Strong problem-solving skills: ability to make progress with less-than-complete information.
  • Excellent communication and collaboration skills.

Preferred Qualifications:

  • Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
  • Familiarity with DITA/XML authoring principles and content management concepts.
  • Familiarity with Markdown and MS PowerPoint for authoring content.
  • Experience leading technical documentation efforts with multiple writers.
  • Familiarity with program management methodologies and systems such as Agile and JIRA.
  • Familiarity with the Juniper Junos OS.
  • Have industry network certifications.
  • Some experience with one or more modern content concepts such as Search Engine Optimization (SEO), developing scripts for instructional videos and multimedia productions, writing microcopy, User Experience (UX), illustrations and animations, digital publishing, content/web analytics, and more.

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