Retail Operations Manager
4 days ago
Vodafone Idea Limited, a leading telecom service provider in India, is seeking an experienced Retail Operations Manager to oversee the expansion of its Vi Stores. As a key member of our team, you will be responsible for driving sales growth, improving customer experience, and ensuring operational efficiency across our retail outlets.
Key Responsibilities:
- Develop and implement strategies to increase footfall, conversion-to-customers, and sales at Vi Stores.
- Manage profitability through innovative sales and revenue maximization programs.
- Enhance customer experience by ensuring high-quality services and products across all VIL retail outlets.
- Achieve sales targets for all products, including post-paid plans, MiFi, premium numbers, and other offerings.
- Facilitate the roll-out or relocation of Vi Stores.
- Oversee the efficacy of Google My Business (GMB) implementation, cross-pollination, and compliance.
- Maintain quality acquisition through the retail channel.
- Meet revenue targets at Vi Stores.
- Establish governance and follow up with Circle Vi Store Lead for CAPA of complaints and processes to drive business process re-engineering.
- Take full ownership of complaints accrued from Vi stores as part of escalation management.
- Monitor store operating costs, people costs, and manage churn while achieving customer satisfaction for walk-in customers.
- Collaborate with the Marketing Team to recommend marketing, branding, and promotion activities to boost footfalls.
- Ensure employee retention and motivation levels are high through regular performance reviews.
Requirements:
- 7-10 years of experience in retail operations, with at least 2 years in people management roles.
- Leadership and people management skills.
- Understanding of organized retail management best practices and customer relationship management.
About Us:
Vodafone Idea Limited (VIL) is an Aditya Birla Group and Vodafone partnership, providing pan-India voice and data services. We are committed to delivering delightful customer experiences and contributing to a 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.
Salary: ₹15,00,000 - ₹25,00,000 per annum, depending on experience.
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