Urban Operations Director

2 weeks ago

Mumbai, Maharashtra, India beBeeManagement Full time ₹ 1,70,00,000 - ₹ 2,00,00,000
City Head Job Description

We are seeking an exceptional leader to drive the growth of our multi-outlet QSR operations and lead city-level teams to deliver operational excellence.

The ideal candidate will be a strategic thinker with strong leadership skills, able to act as the region owner and drive P&L performance.

Your Mission
  • Lead and manage end-to-end operations for all outlets in Mumbai & Pune ensuring adherence to brand SOPs and quality standards.
  • Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.
Key ResponsibilitiesLeadership & Team Management
  • Build and nurture high-performing teams with a culture of ownership, accountability, and excellence.
  • Collaborate closely with Supply Chain, Marketing, Finance, and Central Ops teams to align city operations with business goals.
P&L Ownership & Financial Accountability
  • Take full ownership of the city's Profit & Loss (P&L), ensuring revenue targets, margin improvements, and cost controls are consistently met.
  • Monitor financial metrics regularly and present actionable insights to leadership.
Customer Experience & Quality Assurance
  • Maintain top-tier customer service with excellent product ratings, consistent service speed, and food quality standards across all stores.
  • Analyze customer feedback and implement actionable operational improvements.
Data Analysis & Decision-Making
  • Leverage operational and financial data to identify performance gaps, trends, and opportunities.
  • Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.
Expansion & Growth
  • Partner with leadership to drive city-level growth and new store launches.

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