Desktop Support Specialist

2 days ago

Mangalore, Karnataka, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 22,00,000
Job Title: Remote Desktop Support Engineer

About Our Company Culture:

We foster a collaborative environment where innovation and open communication thrive. Our company's long-standing reputation for ethics provides a solid foundation for our customers' digital transformations.

Our Mission:

To guide customers from the present to the future by unlocking the value of their data and applications, achieving outcomes that benefit both business and society.

Job Details:

Location: Banglore

Work Mode: Hybrid Mode

Experience: 3 +years

Job Type: Contract to hire (C2H)

Notice Period: Immediate joiners.

Key Responsibilities:

  • Provide round-the-clock technical support for desktops, laptops, and peripherals.
  • Monitor and respond to incidents via ticketing system within SLA timelines.
  • Perform remote troubleshooting and escalate unresolved issues.
  • Support users across different time zones and ensure minimal downtime.
  • Maintain logs of shift activities and handover reports for continuity.
  • Collaborate with global IT teams for coordinated support.
  • Provide technical support for desktops, laptops, printers, and other peripherals.
  • Troubleshoot hardware and software issues both onsite and remotely.
  • Install, configure, and upgrade operating systems and applications.
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.
  • Maintain logs of support requests, resolutions, and system updates.
  • Assist in setting up new systems and user accounts.
  • Collaborate with IT teams to escalate unresolved issues.
  • Ensure timely updates and patches for systems and applications.
  • Train users on basic IT procedures and best practices.
  • Maintain inventory of IT assets and ensure compliance with company policies.

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