Desktop Support Expert

2 days ago

Mangalore, Karnataka, India beBeeTechnical Full time ₹ 21,400 - ₹ 3,24,000
Job Title: Desktop Support Expert

The ideal candidate for this role will have a strong technical background and excellent communication skills to effectively troubleshoot and resolve desktop-related issues.

Key Responsibilities:

  • Provide first-level technical support for desktops, laptops, and peripherals
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications
  • Use ticketing tools to log, track, and close IT support tickets as per SLA
  • Perform system upgrades, patches, and hardware/software installations
  • Coordinate with other IT teams for escalations or network-related issues
  • Maintain asset records and ensure proper documentation of support tasks
  • Provide remote or onsite support to end-users across departments

Required Skills and Qualifications:

  • Strong hands-on experience with Outlook troubleshooting
  • Proficiency in Windows OS configuration & installation
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar
  • Basic understanding of hardware and network troubleshooting
  • Good communication and interpersonal skills
  • Ability to handle and prioritize multiple tasks

Benefits:

The successful candidate will be provided with a comprehensive onboarding program, regular training opportunities, and access to industry-leading technologies.

Additional Information:

As a Desktop Support Expert, you will play a critical role in ensuring the smooth operation of our organization's IT systems. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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