Senior Learning Solutions Designer

We are seeking an experienced professional to design and develop high-quality learning solutions for product, engineering, partner, and customer-facing teams.

• Create engaging technical content for internal teams (engineering, product management, customer success, DevOps) and external audiences (partners, developers, end-users).
• Convert complex business use cases, product features, APIs, SOPs, and technical documentation into clear, accessible learning modules using AI-assisted content creation tools.
• Build interactive learning modules across multiple formats: eLearning courses, microlearning units, interactive simulations, virtual labs, and self-paced tutorials.
• Create practical assessments including hands-on challenges, scenario-based evaluations, and skill-based quizzes.

• Utilize AI tools (Claude, Copilot, etc.) to streamline content development, generate learning scenarios, and enhance instructional effectiveness.
• Implement AI-powered features to create personalized learning experiences based on learner progress and skill levels.
• Use generative AI for content prototyping, automated assessment creation, and content adaptation.
• Apply AI-driven insights to optimize learning content and improve engagement metrics.

• Work closely with product managers, engineering teams, and enablement teams to develop accurate, timely training content aligned with product releases.
• Develop certification modules, product release training, developer onboarding materials, and just-in-time learning resources.
• Create hands-on technical labs, interactive exercises, and practical simulation environments.
• Design learning content for cloud platforms, APIs, development frameworks, and modern technical tools.

• Support learning needs assessments and skill gap analysis initiatives led by senior leadership.
• Apply established instructional design methodologies (ADDIE, SAM) with iterative development cycles.
• Implement learning analytics and data collection to support continuous improvement efforts.
• Collaborate on cross-functional learning projects and provide guidance to junior team members.

• Core Instructional Design Experience:
  • 8-12 years of experience in technical instructional design, with a strong background in product-focused learning for SaaS or cloud technology companies.
  • Proven ability to simplify complex technical concepts for technical and business audiences.
  • Solid understanding of learning science principles, cognitive load theory, and adult learning best practices in technical environments.
• eLearning Development Tools Proficiency:
  • Advanced proficiency in authoring tools: Articulate Storyline 360, Rise 360, Adobe Captivate, Camtasia.
  • Strong skills in multimedia production: Adobe Creative Suite (Premiere Pro, Photoshop, Illustrator), Canva Pro, basic Figma usage.
• AI & Technology Integration:
  • Ai-Powered Content Development: Hands-on experience with Claude, CoPilot or similar LLMs for content creation and optimization.
  • Learning Analytics: Experience with learning analytics tools and data interpretation for content improvement.
• Technical & Platform Skills:
  • Working experience with Learning Management Systems: Moodle or similar LMS platforms for content deployment.
  • Cloud platforms awareness: Basic understanding of AWS, Azure, or Google Cloud for technical content context.
• Project Management & Collaboration:
  • Experience with Agile/Scrum development processes and tools like Jira for project tracking.
  • Cross-functional collaboration with technical and business stakeholders.
  • Familiarity with documentation tools like Confluence.
  Preferred Qualifications
  • Education & Certifications:
    • Bachelor's degree in Instructional Design, Educational Technology, Technical Communication, or related field.
    • Professional certifications: CPTD, APTD, or relevant instructional design credentials.
    • Technical certifications: Google Cloud fundamentals, AWS Cloud Practitioner, or similar cloud platform certifications.
  • Specialized Experience:
    • 4+ years in SaaS and cloud technology product environments.
    • Technical audience focus: Experience creating learning content for developers, engineers, or technical implementers.
    • Customer education background: Development of external-facing training for clients or partner communities.
    • Experience in technical documentation or developer-focused content creation.
    • Localization experience: Adapting technical learning content for different markets and languages.
  • Technical Knowledge - Good to Have:
    • Basic understanding of software development concepts: APIs, microservices, containerization basics.
    • Accessibility standards knowledge: WCAG 2.1 guidelines and inclusive design practices.
    • Version control familiarity: Basic Git/GitHub usage for content management.
    Success Metrics
    • Content Quality & Delivery: High-quality learning modules delivered on schedule with stakeholder approval.
    • Learner Engagement: Strong completion rates, positive feedback scores, and effective knowledge transfer.
    • Technical Accuracy: Error-free technical content that accurately reflects product functionality and best practices.
    • Production Efficiency: Consistent delivery of learning content aligned with product development cycles.