ServiceNow Product Specialist Senior Position

4 days ago

Bengaluru, Karnataka, India ANSR Global Corporation Full time
Senior ServiceNow Product Specialist Job Description

About ANSR Global Corporation:

As a leading consulting firm, ANSR Global Corporation provides comprehensive services to its clients, including collaborative workspaces, managed services for site support, and talent acquisition. Our expertise lies in translating business situations into actionable insights for robust talent strategies in Global Capability Centers (GCCs).

We partner with our clients to deliver cutting-edge solutions tailored to their unique needs. Our strategic initiatives involve co-creating products and services that leverage ServiceNow's capabilities, revolutionizing service delivery in GCCs.

Job Summary:

ANSR Global Corporation is seeking an experienced Senior ServiceNow Product Specialist to drive the implementation, customization, and optimization of ServiceNow solutions. As a key member of our team, you will collaborate closely with cross-functional teams to understand business requirements, configure the platform, and provide ongoing support and enhancement.

Key Responsibilities:

  • Serve as a subject matter expert on the ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
  • Work closely with stakeholders to gather requirements, analyze business processes, and design solutions that effectively leverage ServiceNow capabilities.
  • Lead the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
  • Customize ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.
  • Provide technical guidance and support to project teams throughout the development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
  • Collaborate with developers and administrators to troubleshoot and resolve technical issues, ensuring the stability and performance of ServiceNow instances.
  • Conduct user training sessions and create documentation to enable end-users to leverage ServiceNow functionalities efficiently.
  • Stay current with ServiceNow releases, updates, and best practices, and evaluate new features for potential implementation.
  • Participate in pre-sales activities, including product demonstrations, proposal development, and client presentations.
  • Contribute to the continuous improvement of internal processes, methodologies, and tools related to ServiceNow implementation and support.

Requirements:

  • 5+ years of experience with ServiceNow ITSM, CSM, ITOM, ITBM including implementation, customization, and administration.
  • Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 3 years of hands-on experience.
  • Strong understanding of IT Service Management (ITSM) processes and best practices.
  • Proficiency in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog.
  • Extensive experience with ServiceNow scripting languages, including JavaScript, GlideScript, and Jelly.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred.
  • Experience with Agile methodologies and DevOps practices is a plus.

Compensation:

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications.

Education:

  • Bachelor degree in Computer Science engineering or certification in related fields.

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