Advanced ServiceNow Solutions Specialist
1 month ago
About Us:
At ANSR, we are a leading consulting firm that helps companies set up global capability centers. Our expertise spans across various services including collaborative workspaces, managed services for site support, and talent acquisition. We partner with our clients to understand their business needs and provide actionable insights for a robust talent strategy.
About ServiceNow Practice:
Our collaboration with ServiceNow is revolutionizing service delivery in Global Capability Centers (GCCs). We co-create new products and solutions tailored for the GCCs, leveraging ServiceNow's cutting-edge capabilities. This initiative involves establishing NOW Centers of Excellence (COEs) in GCCs, which include Consulting and Staff Augmentation Services dedicated to accelerating the setup of these COEs.
Role and Responsibilities:
We are seeking an experienced Product Specialist with expertise in ServiceNow to join our team. As a Product Specialist, you will play a pivotal role in driving the implementation, customization, and optimization of ServiceNow solutions to meet the needs of our clients. Your responsibilities will include:
- Serving as a subject matter expert on the ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
- Working closely with stakeholders to gather requirements, analyze business processes, and design solutions that leverage ServiceNow capabilities effectively.
- Leading the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
- Customizing ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.
- Providing technical guidance and support to project teams throughout the development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
- Collaborating with developers and administrators to troubleshoot and resolve technical issues, ensuring the stability and performance of ServiceNow instances.
- Conducting user training sessions and creating documentation to enable end-users to leverage ServiceNow functionalities efficiently.
- Staying current with ServiceNow releases, updates, and best practices, and evaluating new features for potential implementation.
- Participating in pre-sales activities, including product demonstrations, proposal development, and client presentations.
Requirements:
To be successful in this role, you should have:
- 5+ years of experience with ServiceNow ITSM, CSM, ITOM, ITBM including implementation, customization, and administration
- Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 3 years of hands-on experience
- Strong understanding of IT Service Management (ITSM) processes and best practices
- Proficiency in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog
- Extensive experience with ServiceNow scripting languages, including JavaScript, GlideScript, and Jelly
- Excellent analytical, problem-solving, and communication skills
- Ability to work effectively both independently and as part of a team in a fast-paced environment
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred
Salary: $120,000 - $150,000 per year, depending on experience.
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