ServiceNow Solutions Expert
3 weeks ago
We are seeking a highly skilled Product Specialist to join our team and drive the implementation, customization, and optimization of ServiceNow solutions for our clients. As a key member of our team, you will play a pivotal role in delivering exceptional results and exceeding client expectations.
About ServiceNow Practice:
Our strategic partnership with ServiceNow enables us to co-create innovative solutions tailored to meet the unique needs of Global Capability Centers (GCCs). We provide consulting and staff augmentation services to accelerate the setup of NOW Centers of Excellence (COEs) and ensure seamless integration with existing systems.
Job Description:
You will collaborate closely with cross-functional teams to understand business requirements, configure the platform, and provide ongoing support and enhancement. Your expertise will be instrumental in driving successful project delivery and meeting dynamic demands efficiently.
Key Responsibilities:
- Serve as a subject matter expert on the ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
- Work closely with stakeholders to gather requirements, analyze business processes, and design solutions that leverage ServiceNow capabilities effectively.
- Lead the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
- Customize ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.
- Provide technical guidance and support to project teams throughout the development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
- Collaborate with developers and administrators to troubleshoot and resolve technical issues, ensuring the stability and performance of ServiceNow instances.
- Conduct user training sessions and create documentation to enable end-users to leverage ServiceNow functionalities efficiently.
- Stay current with ServiceNow releases, updates, and best practices, and evaluate new features for potential implementation.
- Participate in pre-sales activities, including product demonstrations, proposal development, and client presentations.
Requirements:
- 4+ years of experience with ServiceNow ITSM, CSM, ITOM, ITBM including implementation, customization, and administration.
- Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 3 years of hands-on experience.
- Strong understanding of IT Service Management (ITSM) processes and best practices.
- Proficiency in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog.
- Extensive experience with ServiceNow scripting languages, including JavaScript, GlideScript, and Jelly.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
The ideal candidate will have a strong background in ServiceNow, excellent analytical and problem-solving skills, and the ability to communicate complex ideas effectively. We offer a competitive salary of $120,000 per year and a comprehensive benefits package.
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