Expert ServiceNow CSM Solution Architect

4 days ago


Bengaluru, Karnataka, India Appizion Consulting & Solutions Full time
About Appizion Consulting & Solutions

We are a leading consulting firm specializing in delivering exceptional IT services. Our team of experts is dedicated to helping businesses achieve their goals through innovative solutions.

Job Summary

We are seeking an experienced ServiceNow CSM Solution Architect to join our team. As a key member of our team, you will be responsible for designing, developing, and implementing ServiceNow CSM solutions that meet the evolving needs of our clients.

Key Responsibilities
  • Technical Leadership: Lead the design, development, and implementation of ServiceNow CSM solutions, ensuring adherence to best practices and ServiceNow standards.
  • Configuration and Customization: Configure and customize ServiceNow CSM modules to meet business requirements, including workflows, forms, scripts, and reports.
  • Integration: Integrate ServiceNow CSM with other applications and systems, ensuring seamless data flow and automation.
  • Problem-Solving: Diagnose and troubleshoot technical issues, providing timely solutions and workarounds.
  • Quality Assurance: Conduct thorough testing to ensure the quality and reliability of ServiceNow implementations.
  • Team Collaboration: Collaborate effectively with business analysts, developers, and other stakeholders to understand requirements and deliver solutions.
Required Skills and Qualifications
  • 7-10 years of experience in ServiceNow, with a strong focus on CSM modules.
  • Deep understanding of ServiceNow architecture, workflows, scripting, and integrations.
  • Experience in designing, developing, and implementing ServiceNow solutions.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience with Agile methodologies.
  • Knowledge of ITIL processes.
Benefits
  • A competitive salary of $120,000 per year.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work on high-profile projects with a talented team of professionals.


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