Senior ServiceNow Developer and IT Specialist

21 hours ago

Bengaluru, Karnataka, India ANSR Full time
About ANSR Global

ANSR Global is a leading consulting firm that empowers companies to set up global capability centers (GCCs) by providing a comprehensive suite of products and services. Our expertise includes collaborative workspaces, managed services for site support, and talent acquisition.

We partner with our clients to understand their unique business situations and translate them into actionable insights for a robust talent strategy for their GCCs.

About the ServiceNow Practice

At ANSR, we are revolutionizing service delivery in Global Capability Centers (GCCs) through our strategic partnership with ServiceNow. This initiative involves co-curating a suite of new products and solutions tailored for the GCCs, leveraging ServiceNow's cutting-edge capabilities.

The establishment of NOW Centers of Excellence (COEs) in GCCs is a key highlight, comprising Consulting and Staff Augmentation Services dedicated to accelerating the setup of these COEs.

To accelerate the setup of NOW COEs in GCCs, ANSR will be providing advisory and consulting services to build a comprehensive business and roadmap for establishing a successful SN COE at the GCC.

We are committed to building a workforce of high-quality, NOW-trained employees specifically for the NOW COEs in GCCs, providing skilled professionals.

In addition to this, as an internal initiative, ANSR is re-platforming its service delivery to the NOW platform, consolidating the entire service portfolio on NOW.

This strategic shift ensures a connected end-to-end experience for customers, optimizing efficiency and elevating the overall service quality.

Job Description: Senior ServiceNow Developer and IT Specialist

We are seeking a highly skilled Senior ServiceNow Developer and IT Specialist to join our team. The ideal candidate will have a proven track record of delivering successful projects on CSM, ITSM, HRSD, WSD, ESC, and PPM applications, including implementation, customization, and administration.

The role requires strong technical skills in JavaScript, HTML, CSS, and Angular JS languages, as well as excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams.

The successful candidate will be responsible for leading the implementation and customization of ServiceNow solutions, providing technical guidance and support to junior team members, and ensuring seamless integration between ServiceNow and other enterprise systems.

Key Responsibilities:

  • Analyzing business requirements and translating them into technical solutions within the ServiceNow platform
  • Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows
  • Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods
  • Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization
  • Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning
  • Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations
  • Performing thorough testing of developed solutions to ensure functionality, performance, and security standards are met
  • Creating technical documentation, including design documents, configuration guides, and release notes, to ensure clear communication and knowledge transfer
Requirements and Qualifications

8+ years of experience with delivering successful projects on CSM, ITSM, HRSD, WSD, ESC, and PPM applications, including implementation, customization, and administration

Strong understanding of ServiceNow platform architecture and data model

Strong technical skills in JavaScript, HTML, CSS, and Angular JS languages

Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams

ServiceNow certifications (must have) – CSA, CAD, CIS (in one or more of applications - CSM, HRSD, WSD, ESC, ITSM, and PPM)

Experience with Agile development methodologies

Bachelor degree in Computer Science engineering or certification in related fields

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