Group Operations Team Leader

13 hours ago


Thiruvananthapuram, Kerala, India beBeeLeadership Full time ₹ 16,99,000 - ₹ 24,99,000
Job Title

A senior leadership position responsible for overseeing the Group Operations team.

  • Main Responsibilities:
  1. Lead a high-performing team to deliver exceptional customer service and achieve business objectives.
  2. Collaborate with Sales and Actuarial teams to ensure seamless group processes.
  3. Ensure efficient policy issuance and resolution of customer queries.
  4. Maintain high-quality service standards, adhering to established procedures and contributing to process improvements.
  5. Implement quality controls, anticipating potential issues and driving proactive management.
  6. SUPERVISE AND TRAIN A TEAM that meets business needs and grows with the company.
  7. CORESPOND WITH FINANCE FOR POLICY ACCOUNT RECONCILIATION.
  8. DRIVE DIGITAL TRANSFORMATION in group business.Qualifications and Experience

We are seeking an experienced professional with:

  • MBA/ACII or equivalent qualification
  • 8-10 years' experience in customer services or operations, preferably in the financial services industry.
  • Associate of Insurance Institute as an added advantage.
Required Skills and Knowledge

The ideal candidate will possess:

  • Proven leadership, team-building, and influencing skills.
  • Good experience in data processing to deliver operational efficiency.
  • Computer skills in using databases and office management software, including word processors and spreadsheets.


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