
Group Operations Team Leader
13 hours ago
A senior leadership position responsible for overseeing the Group Operations team.
- Main Responsibilities:
- Lead a high-performing team to deliver exceptional customer service and achieve business objectives.
- Collaborate with Sales and Actuarial teams to ensure seamless group processes.
- Ensure efficient policy issuance and resolution of customer queries.
- Maintain high-quality service standards, adhering to established procedures and contributing to process improvements.
- Implement quality controls, anticipating potential issues and driving proactive management.
- SUPERVISE AND TRAIN A TEAM that meets business needs and grows with the company.
- CORESPOND WITH FINANCE FOR POLICY ACCOUNT RECONCILIATION.
- DRIVE DIGITAL TRANSFORMATION in group business.Qualifications and Experience
We are seeking an experienced professional with:
- MBA/ACII or equivalent qualification
- 8-10 years' experience in customer services or operations, preferably in the financial services industry.
- Associate of Insurance Institute as an added advantage.
The ideal candidate will possess:
- Proven leadership, team-building, and influencing skills.
- Good experience in data processing to deliver operational efficiency.
- Computer skills in using databases and office management software, including word processors and spreadsheets.
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