Data Operations Leader

13 hours ago

Thiruvananthapuram, Kerala, India beBeeReliability Full time ₹ 30,24,000 - ₹ 34,28,800

About us: We are a global leader with locations in over 100 countries, offering corporate opportunities that serve as dynamic innovation and operations hubs designed to expand our talent base and expertise.

Our new office will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers globally.

The Senior Manager of Data Operations & Management is responsible for establishing and advancing observability, monitoring, and reliability practices across our Enterprise Data & Analytics (EDAA) Platforms landscape.

This role ensures end-to-end visibility into platform performance, data pipeline health, system availability, and operational SLAs. With a deep understanding of monitoring tools and SRE principles, the Observability Lead enables proactive issue detection, faster incident resolution, and continuous improvement of platform performance and reliability.

Key Responsibilities:

  • Design and implement comprehensive observability frameworks to monitor performance, reliability, and availability of EDAA data platforms and services.
  • Define and track key SLIs, SLOs, and KPIs across critical platform components and data pipelines.
  • Lead the integration of monitoring, logging, tracing, and alerting tools to enable real-time insights and root cause analysis.
  • Collaborate with platform engineering, SRE, and product teams to enhance observability coverage and automate incident responses.
  • Drive the adoption of best practices in telemetry collection, dashboards, and visualization for operational excellence.
  • Oversee incident management processes and post-mortem practices to ensure continuous reliability improvements.
  • Provide leadership in tool evaluation and deployment across observability and performance management platforms.
  • Partner with security, compliance, and data governance teams to ensure visibility into data usage, lineage, and policy adherence.
  • Lead operational reviews and reporting to highlight system health, risks, and opportunities for optimization.
  • Mentor and coach engineers and analysts on observability concepts and tools to build a culture of shared ownership and resilience.

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