Financial Services Operations Director

8 hours ago


Thiruvananthapuram, Kerala, India beBeeCompliance Full time ₹ 2,40,00,000 - ₹ 3,20,00,000
Senior Operations Leader - Financial Services

We are seeking an experienced leader to manage large-scale operations across Banking, Financial Services, and Insurance.

This role requires a strong background in service delivery management, with expertise in ensuring operational excellence and compliance.

Key Responsibilities
  1. Lead end-to-end service delivery management for global banking and financial clients, driving high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  2. Manage large delivery operations with 200+ employees, fostering a culture of productivity, collaboration, and innovation.
  3. Develop and implement process improvements, leveraging analytics, RPA, and digital tools to enhance efficiency and customer experience.
  4. Oversee transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
  5. Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  6. Maintain risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  7. BUILD AND MENTOR CROSS-FUNCTIONAL TEAMS, promoting diversity, equity, and inclusion while driving employee engagement.
  8. Establish performance metrics and deliver insights to enable data-driven decision-making.


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