
Senior Customer Journey Manager
2 weeks ago
About our leading online education platform:
We are committed to teaching the skills of the future by making high-quality education accessible and affordable worldwide.
Our unique model combines state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches. This approach has educated over 250,000 individuals across more than 80 countries.
You will lead the creation and execution of customer journeys and automations to boost conversion and promotional communications for a specific Line of Business.
You will manage cross-functional and geographical stakeholder management to deliver on set campaign objectives.
Innovate new campaign types and identify opportunities for increasing deliverability.
Partner closely with colleagues across the organization, including product managers, engineers, experience designers, content strategists, researchers, creatives, legal, operations, policy, and PR teams.
Develop project briefs and serve as a Single Point of Contact for campaign execution and Root Cause Analysis.
Develop, measure, and reach objectives at pace without sacrificing quality.
Key Requirements:
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