IT ServiceNow Platform Expert

7 days ago

Dombivli, Maharashtra, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Job Title:

ServiceNow Support Specialist

Job Description:

  • We are seeking a skilled ServiceNow Support Specialist to provide technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.
  • The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.

Key Responsibilities:

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (CSA) is required.
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

Benefits:

  • Health & Wellness: Medical, dental, and vision plans with valuable features like virtual care and resources to support your physical and mental well-being.
  • Time to Recharge: Generous paid time off to relax and rejuvenate.
  • Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
  • Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
  • Recognition & Growth: The Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
  • Fitness & Wellness: The Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Why Work with Us?

We take pride in our work and build transparent relationships with our employees and partners. We prioritize your safety, health, and happiness, and offer benefits that support your well-being.

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