
Platform Analyst – ITOM
2 weeks ago
We are looking for experienced Platform Analysts to join our ITOM (IT Operations Management) team, focusing on Discovery, CMDB, and Service Mapping. This is a remote opportunity supporting international projects.
The ideal candidate will have 2–3 years of relevant experience in ITOM and strong hands-on knowledge of the ServiceNow platform, particularly from an administration and configuration perspective. Deep coding expertise is not required, but a solid understanding of the platform's capabilities is essential.
Key Responsibilities:
- Act as ServiceNow Administrator for ITOM modules (Discovery, CMDB, Service Mapping)
- Support platform operations, including maintenance, upgrades, and basic configurations
- Work with global teams to gather requirements and support ITOM-related initiatives
- Maintain data integrity and accuracy within the CMDB
- Assist in platform health monitoring and optimization activities.
Required Skills & Experience:
- 2–3 years of hands-on experience with ITOM modules (Discovery, CMDB, Service Mapping)
- Strong knowledge of the ServiceNow platform, particularly from an administration standpoint
- Experience supporting or working on international projects
- Familiarity with platform configuration and troubleshooting
- Ability to work independently in a remote setup.
Nice to Have:
- Basic understanding of ITIL processes
- Exposure to other ServiceNow modules or integrations
- ServiceNow certifications (Admin or ITOM-related) are a plus.
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