Senior ServiceNow Implementation Specialist

1 day ago

Dombivli, Maharashtra, India beBeeExpertise Full time ₹ 20,00,000 - ₹ 25,00,000
ServiceNow Lead Job Description

We are seeking a seasoned ServiceNow expert to lead our implementation and management efforts. As a key member of our IT organization, you will be responsible for driving the adoption of ServiceNow across multiple domains.

Key Responsibilities:

  • Provide technical expertise in Flow Designer, business rules, client/server scripts, and ACLs.
  • Create catalog items, approval workflows, dynamic forms, and SLAs.
  • Integrate ServiceNow with third-party systems.
  • Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
  • Lead instance upgrades, patch management, and clone processes.
  • Collaborate with cross-functional teams to define and streamline workflows.
  • Ensure compliance and governance through audit preparation, compliance documentation, and training L1/L2 teams.

Requirements:

  • 7+ years of experience as a ServiceNow Lead and Admin.
  • Strong knowledge of ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro tools and platforms.

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