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Contact Center Associate
3 weeks ago
**Job Opportunity:**
Contact Center Associate - A Rewarding Role
We are seeking a highly skilled and compassionate Contact Center Associate to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional support to our clients.
- Main Responsibilities:
- Handle inbound and outbound calls to address inquiries and provide information about our programs and services.
- Assist beneficiaries, donors, and stakeholders with accurate and timely responses.
- Document and maintain detailed records of interactions in the system.
- Resolve concerns or queries effectively while maintaining a compassionate and professional tone.
- Coordinate with internal teams for issue resolution and escalation when necessary.
Requirements:
- Key Skills:
- Excellent verbal communication skills in Hindi and English, knowledge of additional regional languages is a plus.
- Prior experience in customer service or a contact center role is preferred but not mandatory.
- Proficient in using computer systems and basic office tools.
- Strong interpersonal and problem-solving skills.
- Able to work efficiently in a team-oriented environment.
What We Offer:
- A chance to contribute to meaningful and impactful work.
- SUPPORTIVE AND INCLUSIVE WORKPLACE CULTURE.
- Opportunities for personal and professional growth within the organization.