Contact Center Executive

Genesys Cloud Contact Center ProfessionalWe are seeking an experienced professional to design, implement, and maintain the Genesys Cloud Contact Center platform. As a seasoned expert, you will collaborate with suppliers to establish standards and blueprints, manage operational functions, and ensure supplier-delivered services meet contractual...

Cisco Engineer OpportunityJob Summary:We are seeking a highly skilled Cisco UCCE and CUCM engineer to join our team. The ideal candidate will have extensive experience with contact center deployments, IVR scripting, and integration of Nuance TTS/STT functionality.About the Role:Design, deploy, and support Cisco UCCE and CUCM-based contact center...

Key Responsibilities:Collaborate with senior management to develop strategies that align with organizational goals.Establish implementation strategies and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and...

Job Title: Shift ManagerPurpose of the Job:Overall responsible for Operations and Maintenance, Single Point of Contact - Day to day operation and manage critical situations to achieve Service Level Agreements - uptime to meet customer requirements.Key Responsibilities:Lead a team of shift staff and ensure all planned and unplanned activities are executed...

Assistant Telecom EngineerThis is a dynamic and challenging role that requires an individual with strong technical skills and excellent communication abilities. The Assistant Telecom Engineer will play a key part in the development, execution, and maintenance of telecom strategies and infrastructure.Key Responsibilities:Develop and execute strategies to...

Job description We are looking for a motivated and detail-oriented Accounts Executive who is eager to learn and grow in the field of accounting This is an excellent opportunity for freshers or candidates with basic accounting knowledge who want to build a career in accounts Key Responsibilities Assist in maintaining day-to-day accounting records ...

Job description:We are looking for a motivated and detail-oriented Accounts Executive who is eager to learn and grow in the field of accounting. This is an excellent opportunity for freshers or candidates with basic accounting knowledge who want to build a career in accounts.Key ResponsibilitiesAssist in maintaining day-to-day accounting records.Handle data...

Position: Test AnalystYears of Experience – 2-4 yrsQualifications – BE, BTech, MTech, MCA from a reputed instituteJob Location: Pune.Purpose of Role:You will be expected to work either independently or as part of a crossfunctional project team, where you will be testing the Product Utilities softwareproduct to provide assurance to our customers of the...

About the PositionWe are seeking a skilled professional to create and maintain product documentation in the networking, telecom, or contact center domains.Key Responsibilities:Create high-quality technical documents such as user manuals, guides, and knowledge base articles.Develop and implement documentation strategies to ensure consistency and accuracy...

Job Title: Cloud Infrastructure SpecialistMain Responsibilities:Manage and maintain cloud infrastructure on AWS.Integrate microservices using AWS Lambda and Step Functions.Implement Amazon Lex for conversational interfaces, Amazon Kinesis Data Streams for real-time data streaming, and AWS Contact Lens for customer conversation analysis.Provide secondary...