Conversion and Visa Officer

3 days ago

Rajkot, Gujarat, India beBeeConversion Full time ₹ 15,00,000 - ₹ 25,00,000
Conversion and Visa Role

This is a dynamic role that requires strong communication skills, both written and spoken, and a keen attention to detail. As a Conversion Officer, you will play a pivotal part in supporting Regional Heads / their proxies across different territories in converting applications to paid students.

Your primary focus will be on ensuring a connected and seamless experience for prospective students throughout their journey. You will collaborate closely with Sales teams (or as designated) to ensure a smooth transition of potential students to enrolment phase, and beyond.

The successful candidate will be responsible for:

  • Maintaining a healthy pipeline
  • Pipeline drilling with Business Development and Agents to discuss application status
  • Ensuring the application pipeline is accurate and up-to-date
  • Supporting Application Progression: collaborating with Business Development Managers to ensure every application moves smoothly through the process and reaches the visa stage
  • Assisting the Business Development Teams for release of offers, interview links, delays from Admission / Visa teams or for any other application-related issues involving Admissions/Visa teams
  • Closing previous intake applications: following up with Business Development Teams for closure of past intake applications
  • Providing CRM/refresher training to new joiners or agents if required
  • Document Collection & Follow-ups:
  • Engaging with agents/students for pending documents to facilitate conversion from College to University College
  • Ensuring collection of visa documents as per the regional checklist
  • Uploading documents – CO may upload the documents to help BDMs while they travel. Documents received on email are recommended
  • Regular calling to agents/students for document follow-up on College/Visa stage
  • Assessing documents at Visa stage: ensuring all documents are received as per the regional checklist
  • Conducting a detailed assessment of documents at Visa stage for correctness as per the visa requirements of their territories
  • Forwarding the documents to the Compliance team for final review and coordinating for release of Visa letter
  • Deadline communication: regular forwarding of deadlines to agents and Business Development Team to ensure timely submission of application and documents
  • Updating Notes on CRM, post-conversation with agent/student with a summary
  • Pipeline Tracking & Reporting: monitoring pipeline progress for each brand and team member, generating reports, and sharing insights with Regional Managers and Heads
  • Communication: ensuring all important updates or new communications are promptly shared with Business Development Managers if not already communicated by Directors or Heads
  • Maintaining a follow-up on refund cases raised by the Business Development teams
  • Employing an innovative approach: predicting issues, resolving issues with a proactive approach

Essential Criteria:

  • Undergraduate/bachelor's degree or equivalent
  • Experience in Overseas Education industry
  • Strong attention to detail
  • Excel and data statistics tools such as pivot tables or V-lookups
  • Excellent communication skills, both written and spoken in English
  • Ability to manage a diverse workload independently and as part of a team
  • Enjoys following and improving processes
  • A cool and calm temperament
  • Ability to multitask and handle pressures

Desirable Criteria:

  • Knowledge of CRM software such as Zoho or Salesforce
  • Experience of working or studying abroad

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