Career Opportunity: Conversion Specialist

17 hours ago

Rajkot, Gujarat, India beBeeConversion Full time ₹ 60,00,000 - ₹ 1,00,00,000

**Job Title: Conversion Officer**

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This role is a pivotal part of our team, focused on supporting Regional Heads and their proxies in converting applications to paid students.

The ideal candidate will have strong communication skills, both written and spoken, as well as attention to detail. They will work closely with Sales teams to ensure a smooth transition of potential students to enrolment phase.

A successful Conversion Officer will be responsible for ensuring a connected and seamless experience for prospective students throughout their journey.

Main Responsibilities:

  • Maintain accurate pipeline information and collaborate with BDMs to ensure every application moves smoothly through the process.
  • Assist BD Teams with release of offers, interview links, and delays from Admission/Visa teams or for any other application-related issues involving Admissions/Visa teams.
  • Closure of past intake applications by following up with BD Teams.
  • Provide CRM/refresher training to new joiners or agents if required.
  • Document collection and follow-ups, including engaging with agents/students for pending documents and uploading documents to help BDMs.
  • Regular calling to agents/students for document follow-up on COL/Visa stage.
  • Assessment of documents at Visa stage to ensure correctness as per visa requirements.
  • Deadline communication to agents and BD Team to ensure timely submission of application and documents.
  • Updating notes on CRM post-conversation with agent/student with a summary.
  • Pipeline tracking and reporting, monitoring progress for each brand and team member.
  • Communication of important updates or new communications with BDMs.
  • Maintenance of follow-up on refund cases raised by the BD teams.
  • Proactive approach to predicting and resolving issues.

Essential Criteria:

  • Undergraduate/bachelor's degree or equivalent.
  • Experience in Overseas Education industry.
  • Strong attention to detail.
  • Excel and data statistics tools such as pivot table or v-lookups.
  • Excellent communication skills, both written and spoken in English.
  • Ability to manage a diverse workload independently and as part of a team.
  • A cool and calm temperament.
  • Ability to multitask and handle pressures.

Desirable Criteria:

  • Knowledge of CRM software such as Zoho or Salesforce.
  • Experience of working or studying abroad.

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