Hotel Guest Experience Specialist

1 week ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: Customer Service Representative

We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring that all interactions with clients are handled in a professional and courteous manner.

Responsibilities:

  • Sales Maximization: Maximize room sales and revenue through proactive selling techniques and up-selling, ensuring that sales opportunities are always seized.
  • Reservation Processing: Accurately check all new reservations, process cancellations or changes, and ensure that all information passed to relevant departments is correct.
  • Guest Information Management: Review arrival lists for guests and groups, ensuring that guest information, requirements, and pricing are accurate.
  • Secretarial Duties: Perform secretarial duties, including preparing correspondence, maintaining files, and sending faxes and emails.
  • Revenue Management: Ensure that commission payments are correct and promptly followed up. File reject business with reasons and review any potential lost revenue.
  • File Management: Ensure that all correspondence is filed correctly with accurate and updated information.
  • Credit Policy Compliance: Adhere to the hotel's credit policy, ensuring that forecasted revenues are met.
  • Room Supply & Price Control: Ensure that room supply and price controls are maintained as per the hotel's standards.
  • Guest Information Maintenance: Maintain and update guest information and sales data by reservation procedures, ensuring that details are always accurate.
  • Customer Service: Maintain high levels of guest service standards, ensuring all guest inquiries are handled efficiently.
  • Team Coordination: Maintain awareness of team member requirements and workloads to ensure operational needs are met.
  • Work Area Maintenance: Keep work areas clean and tidy at all times to create a professional environment.
  • Policy Adherence: Comply with all company policies related to reservations, ensuring adherence to set procedures and systems.
  • Quality Assurance: Prioritize quality reservations and strictly follow brand standards.
  • Team Member Rules & Regulations: Ensure that all team members understand and adhere to the hotel's rules and regulations.

Requirements:

  • A strong customer service background with experience in handling customer complaints and resolving issues.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Proficient in using computer software and systems, with knowledge of hospitality technology.

Benefits:

  • Opportunities for career advancement and professional growth.
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us today.

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