Technical Support Engineer

2 days ago

Bengaluru, Karnataka, India beBeeSecurity Full time
Windows Endpoint Security Specialist

As a seasoned technical expert, you will serve as the final escalation point for complex issues related to SentinelOne agents deployed on Windows.

Key Responsibilities:

  • Provide advanced technical support for SentinelOne agents installed on Windows endpoints.
  • Analyze logs, crash dumps, agent behavior, and OS-level events to diagnose and resolve complex technical problems.
  • Collaborate with Level 1 & 2 support teams to effectively handle escalated customer cases.
  • Replicate, document, and escalate bugs or product limitations to Engineering or Product Management teams.
  • Assist in root cause analysis (RCA) and develop knowledge base (KB) articles and internal documentation.
  • Participate in incident response activities and coordinate with InfoSec teams for threat investigation or containment.
  • Use scripting (PowerShell, Python, etc.) to collect data or automate troubleshooting tasks.
  • Stay updated on product changes, Windows OS internals, and emerging threat landscape trends.
  • Provide feedback to improve agent stability, performance, and threat detection on Windows endpoints.
Required Skills and Qualifications

To succeed in this role, you should have:

  • Strong hands-on experience with SentinelOne on Windows platforms.
  • In-depth understanding of Windows internals, including services, drivers, registry, Event Viewer, WMI, and networking.
  • Experience analyzing agent logs, forensic artifacts, and endpoint telemetry.
  • Familiarity with EDR, AV, and endpoint hardening best practices.
  • Proficient in PowerShell scripting and basic automation tasks.
  • Knowledge of common malware behaviors, threat hunting, and attack mitigation techniques (MITRE ATT&CK framework is a plus).
  • Strong communication and collaboration skills; able to work under pressure with minimal supervision.
  • Experience using support tools like Splunk, Wireshark, Sysinternals.

Preferred Qualifications:

  • Microsoft Certified: Cybersecurity Architect Expert
  • Microsoft Certified: Security Operations Analyst Associate
  • CompTIA CySA+ (Cybersecurity Analyst)
  • Certified Ethical Hacker (CEH)

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