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Customer Escalation Resolution Expert

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 15,41,423 - ₹ 20,37,644

Job Summary:

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We are seeking a highly experienced professional to join our team in Bengaluru as a Customer Escalation Resolution Expert.

This role requires a strong background in customer service, escalation management, and problem-solving skills.

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Key Responsibilities:

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  • Escalation Resolution: Resolve complex customer escalations in a timely and professional manner">
  • Expert Solutions: Provide expert solutions to customers, ensuring high satisfaction and loyalty">
  • Root Cause Analysis: Conduct root cause analysis to identify and address underlying issues">
  • Process Improvement: Collaborate with cross-functional teams to improve processes and prevent future escalations">
  • Knowledge Sharing: Share knowledge and best practices with team members to enhance overall performance">
    • ">
    • Requirements:">
  1. ">
  2. Experience: 5+ years of experience in customer service, escalation management, or a related field">
  3. Skills:">
    1. ">
    2. Excellent communication and interpersonal skills">
    3. Strong problem-solving and analytical skills">
    4. Ability to work in a fast-paced environment and prioritize multiple tasks">
    5. Strong knowledge of customer service principles and practices">
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Our Ideal Candidate:

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  • Has a proven track record of successfully resolving complex customer escalations">
  • Demonstrates excellent communication and interpersonal skills">
  • Is able to work in a fast-paced environment and prioritize multiple tasks">
  • Has a strong understanding of customer service principles and practices">
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