Customer Escalation Specialist
24 hours ago
We are seeking a highly experienced professional to join our team in Bengaluru. As a Customer Escalation Specialist, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.
Main Responsibilities:- Escalaion Resolution: Resolve complex customer escalations in a timely and professional manner.
- Expert Solutions: Provide expert solutions to customers, ensuring high satisfaction and loyalty.
- Root Cause Analysis: Conduct root cause analysis to identify and address underlying issues.
- Process Improvement: Collaborate with cross-functional teams to improve processes and prevent future escalations.
- Knowledge Sharing: Share knowledge and best practices with team members to enhance overall performance.
- Experience: 5+ years of experience in customer service, escalation management, or a related field.
- Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong knowledge of customer service principles and practices.
This is an excellent opportunity for individuals who enjoy working in a dynamic environment and have a passion for delivering exceptional customer experiences. If you possess the required skills and qualifications, please submit your application.
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