Escalations Specialist
20 hours ago
You'll be our-
Escalations Specialist
You'll be based at-
IBC Knowledge Park, Bengaluru/Ather Hosur Factory/Other city name
You'll be aligned with-
Customer Success Manager
You'll be joining our-
Escalations Team
Roles and Responsibilities
- De-escalation & Rapport Building
– Effectively manage customer concerns, use appropriate retention strategies, and foster positive relationships during the resolution process. - Cross-Functional Collaboration
– Work closely with internal teams to ensure quick and effective issue resolution. - Resolution Ownership
– Take full ownership of customer concerns, track their progress, and follow up until a satisfactory resolution is achieved.
Here's what we're looking for
- Excellent Communication Skills(
Mandatory
) – Ability to communicate clearly and effectively with customers, internal teams, and stakeholders. - Strong written and verbal communication is essential.
- Past Experience – Prior experience in handling customer escalations is mandatory.
- Good Product Knowledge – Strong understanding of our products and services to provide accurate and effective solutions to customers.
- A good knowledge about Salesforce ( optional)
What you bring to Ather
Experience:
Minimum 2 years in Customer Support & Escalations Handling
Education
: A graduate in any field with strong acumen for customer service
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